Dear Robert,

Glenn and I would like to share our appreciation for all your efforts on our backyard project and say how delighted we are with the finished product provided by Majestic Builders. As you know, we were less than satisfied with our previous pool builder and wish we had consulted you from the beginning to complete our backyard project. Our previous pool builder left us with a backyard disaster that we were certain could not be repaired. Furthermore, our previous pool builder was comprised of the characteristics in every homeowner's nightmare: the initial poor design of the project and bad work, quality, dishonesty about the timeline of project completion, unanticipated project cost, escalation and inadequate communication. After eight months of grueling hassles, Glenn and I were so overwhelmed by the project, we actually spoke of delaying our backyard project indefinitely, even though our backyard was overgrown with weeds and had a huge 10 foot deep pool of mud.

During my search for additional help on our project, your name was referenced by several respected businesses in our area. At our first meeting, Glenn and I were impressed by your knowledge and insight into our project, as well as, your qualifications and professionalism. You immediately pinpointed the problem areas of the backyard project that our previous contractor overlooked. But most importantly, you were sincerely engaged in helping us gain control over a backyard disaster. As soon as you accepted our project, our backyard project became worry free. Your overall management of the project production to the smallest detail was impressive. Glenn and I are still amazed that you volunteered your time at 7 pm on a Thursday to ensure our project design would pass our community project committee. One of the most valuable attributes you contributed to the project was your maintenance of our budget. Not only were you able to obtain low contract bids, you also knew where to concentrate our budget to obtain the most backyard design for our money. Glenn and I are certain that the money you saved us on our project surpasses your contractor fees.

The end result of our backyard project is beautiful and with flawless workmanship thanks to your vision for our project and attention to the smallest details. We are truly grateful for all your time spent on our project. We are especially grateful for the time you contributed to resolve the previous pool contractor's inadequate design issues and poor workmanship. Glenn and I would be delighted to be a reference for Majestic Builders to encourage others to use your impeccable services.

Sincerely

Andrea and Glenn